Norlang Auto Repair Langley

Brought my car here many, many years ago. Good shop but charged a bit too much for simple things. Only 4 stars cause of their customer service, otherwise it should be lower. I remember they were very friendly people and they did give good advice and help. They are credible and I would trust them around my car if it was a special one. 250$ for a oil change? 80$ labour for a cabin filter change? 120$ labour for a air filter change? I changed both these filters in 20 minutes today and realized It’s a bit steep for how easy I did it myself. Multiple 148-199$ charges for very quick diagnostics that are needed sometimes but in some scenarios it isn’t necessary to be completely honest This shop is rather expensive, I don’t blame em really because i understand they got bills to pay off, you get what you pay for if it’s a car you love and want a good shop working on it. I would do simple maintenance yourself if your capable and only bring the car in for major repair or repair where a certified technician|out of reach tools is needed. This is a good shop with friendly mechanics and staff, but the price is up there with the dealer for simple servicing unfortunately. Possibly still a teeny tiny bit cheaper, but not far off at all. But for major repairs the prices seem more reasonable so I will only bring my vehicle in for those from now on. Thanks

I don’t know where to start. My car suddenly died yesterday and am I glad I brought it here. This was my first experience and I will definitely return. I believe I was dealing with the owner when I dropped my car off. Very kind and knowledgeable, as well as every member of the staff that I have spoken with throughout the process. No pressure to have ANY work done that isn’t required, reasonable price for an electrical system inspection, and very professional. When they noticed a shake in my steering wheel under braking, I told Mark that I had noticed it as well and already have rotors/pads on the way. He was glad to know that it will be taken care of and didn’t pressure me to have them do it then and there. Thanks again to everyone at Norlang!

Transparent mechanics that care about your car, safety and wallet actually exist! I love getting a full email report with pictures and explanations of everything going on with the car. Identifying urgent repairs and also what may be on the horizon later helps me budget for future repairs. Great, friendly and clear communication , I don't feel ''talked down to''. Would recommend without hesitation, esp to those whose blood pressure spikes even thinking about walking into a shop.

Service is exceptional. The level of consideration and concern they have for their customers is above and beyond anything I’ve experienced anywhere else. I really appreciated receiving multiple courtesy calls to update me on the status of the repairs. I already recommend them to friends and family whenever I get the chance, and since I have a few older cars in my driveway, I’ll definitely calling upon them again very soon.

Catching up to this promised review ... Beginning of the Pandemic last year and my brakes were shot, at the same time economic woes and stress. I called Norlang to see if they would be willing to help me out, as I had used their services before and knew they were first class. I specifically asked them to help with the cost of this repair... They adjusted and worked with me the best they could and replaced everything with quality parts. I left a very happy customer and would recommend this shop to anyone wanting proper repairs done to their vehicle, plus the ability to work within a budget if necessary- Thank you Sylvan and Norlang Auto Team