Petrie Ford

Great Buying and Service Experience at Petrie Ford. – Through AutoTRADER.ca I found a 2018 Ford Mustang GT Premium at Petrie Ford. I reached out to Petrie via AutoTRADER and shortly after I received a message from Craig Tyrrell to arrange to check out the car. Two days later upon arrival, he offered me to test drive the car for about ½ hour. After the test drive he answered all my questions in detail and NOT once did he try to push the sale. He gave me all paperwork belonging to the Mustang. Needless to say I decided to buy the car. A few days later I picked up the car at Petrie and the Mustang was in mint condition. It is now almost two weeks ago since I got the car and I enjoy every second driving it. In summary – Craig made buying this car a wonderful experience and I hereby also send a big thank you to his fellow staff members at Petrie Ford. Will definitely consider them for future purchases. To top it up: Last week in April I brought my Pony for oil-service and Sheri, the service advisor, gave me a great customer experience. After she found out that I came from Belleville she made it possible that my car was serviced very quickly since it was quite cool outside and I could not wait in the show room because of Covid-19. So, Sales and Service are great at Ford Petrie.

Love this place. Always treated like family. Pricier for somethings out of pocket but most things fall under maintenance package that they suggest to opt into at time of purchase. I'm on my 3rd lease (to own) from Petrie, maintain the deposit I've put down on the first one and get great pricing when I want to trade up. No complaints about them! Claude Dungey is BY FAR the world's best salesman (IMO) and Lisa Petrie is caring, kind, understand and brilliant!

Salman and Hassan were tremendously helpful when we were deciding on our next vehicle. Never having owned a truck before, they took the time to help us weigh out the pros and cons and allowed us to see that there are many available options that make driving a truck very similar to the comfort of a SUV but with all of the hauling and towing advantages. We never felt rushed or pressured which is very much appreciated. When the exact colour and trim package was not readily available on the lot- they searched out exactly what we wanted and made it happen! When picking up our new vehicle they did an excellent and thorough orientation to all of the features, bells and whistles and were able to answer every single question we asked. We wouldn’t hesitate to deal with either of these professionals again or Petrie Ford- we are very happy with our purchase ( F-150, Lariat) and with the excellent service we have received so far and anticipate the service department will be equally as excellent to deal with for our vehicle maintenance.

Amazing customer service at the service and parts departments. Called with a warranty issue, they fit me in super quick and didn’t even bat an eye at a warranty request. Also did a recall that I didn’t know about at the same time. I was supposed to drive my vehicle in, but they sent someone to pick it up for me and bring it back when it was done, which was above and beyond what I expected. Would recommend to anyone.