Brantford Kia

I cannot say enough good things about Brantford Kia!!! We recently bought our second vehicle from this dealership and on both occasions the experience was positive in every way. The sales team took the time to determine our needs and then found the vehicle that was best for us. Everyone - from the owner to the finance department to the driver who delivered the car - was professional and helpful. Thank you for such a pleasant experience. We will definitely be back!

We had huge engine problems with our Kia Sorento. We were lucky enough to purchase extended warranty through another company which came into play during the service visit. We are very thankful our Kia ended up here. Joel the service manager was excellent and took care of us from the minute we walked through the door until our vehicle was returned to us. He kept us informed through the whole process and if there was anything additional to be done. It was a very long and tiring process but having top notch customer service from Joel and his team made it smooth. The team is excellent and is very friendly. You are not made to wait when you walk in the door and there is always a smiling face to greet you within seconds. If it was not for Joel and his knowledge, help and willingness to care for his customers I believe this process would have been more of a nightmare. We felt like our needs were addressed and they took every step possible to make us feel like a valued customer instead of a number. When you feel like your valued the bill doesn't hurt as much. Having a trusting dealership where you are not bullied into anything is great to have. We also had the pleasure to deal with Chris in sales. I would also highly recommend him as well. He has a great deal of knowledge and is friendly and outgoing. Coming from a Dealership environment and a customer service background I would highly recommend Brantford Kia and their team of staff.

I had a great experience with Kia Brantford. They always explain things so I understand what’s going on with my car and never push “extras”. I was in doing a routine maintenance check and though I wouldn’t get my car back until the next day. But they were able to have it back to me end of same day. Thank you for your great service.

Gabi and Bella provided EXCEPTIONAL service! They listened to what I was looking for and provided me with all the information I needed for the two options I came to look at while at KIA. They were well prepared with the information on both options and had both cars ready for me to test drive while there! They went above and beyond by delivering the car to my home as well as the papers to signs so I did not have to go back to the dealer before I could call the car my own!! HIGHLY RECOMMEND Gabi and Bella at KIA! Thank you for everything, I LOVE MY CAR!

Garth and Grant were both very professional and easy to work with. There was no sales pressure and I was given ample time to explore the car at my leisure. Although we did not end up making a deal, I would not hesitate to recommend Brantford Kia for the excellent customer service.